Support

Have a question, found a bug, or wish Blooper did something more? Let us know!

We’ll try to deliver the answers you’re hungry for.

Feel free to reach out to us with any questions you may have.

hello@blooperapp.com
Linkedin.com/blooperapp
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FAQ

Frequently asked questions

How does Blooper work?

Blooper helps team embrace failure by allowing team members anonymously submit their mistakes via a form submission through Slack at the start of the week. During the mid-week, team members vote on the best submission. At the end of the week, the person behind the best fail is revealed, encouraging transparency and growth. Blooper also has a leaderboard to encourage engagement.

How does the free trial work?

The free trial works automatically starts when a user adds Blooper to their workspace. The user can set up the app as they so wish and have access to all of Blooper's features for 30 days.

Can I upgrade from free at any time?

Yes you can upgrade from free at any time. You simple sign up for Blooper by logging into the online dashboard and adding your payment details. To access to the Blooper dashboard you can click on the following link: https://dashboard.blooperapp.com/

How does pricing work?

When you subscribe to Blooper you will be charged $2 per user month. So for example, if you have 5 team members using Blooper then you will be charged $10 per month.

Can I request a copy of my team’s data?

You can request a copy of your teams data by sending a request to hello@blooperapp.com. We will send you the copy within 14 days of your request.

What happens when the free trial is over?

When the free 30 day trial is over the user will no longer have access to any of Blooper's features. Blooper will send you reminder messages to subscribe in order to continue gaining access to all features.

Where does Blooper store my data?

Blooper stores its data in US-based Google Cloud accounts.

Does Blooper have access to my entire Slack workspace?

Blooper only has access to the channels that it has been added to by authorized Slack users. It cannot view content outside these channels that it has been given permission to access.

What are Blooper’s security practices? How do I know my team’s data is safe?

Blooper takes security very seriously and employs enterprise-grade security and data handling practices. You can read more about Blooper’s security standards here.

How do I cancel my Blooper subscription?

To unsubscribe you can log into the Blooper dashboard and click on the 'Unsubscribe' button.